Hello Amina,

Here is what changed in BCS in September. Four updates are live in your account today, and there is one date for your calendar.

Featured update Scheduled callbacks Callers who leave the queue can pick a time for you to call back. The callback reaches an agent at that time, with the caller's reason attached. Set up callbacks

Also new this month

Shared queue notes Pin a note to a queue so every agent on shift sees the same instructions.

Weekly reports Every Monday, account owners get answered calls, wait times and missed calls by email.

Maintenance Sunday 12 October, 01:00 to 03:00 EAT. Calls still ring through; reports may lag.

Verify your account

Enter this code in BCS to verify your contact details and continue setting up your business account.

The code works once. BCS staff will never ask you for it by phone, chat or email.

Didn't ask for this?

Someone may have typed your email address by mistake. You can ignore this email and your account stays as it is. If it keeps happening, write to support@bcs.example.

Verify your email address

Confirm this address to finish setting up your BCS account. We send sign-in codes, billing receipts and support replies here.

The link expires in 24 hours.

Button not working? Paste this link into your browser:

https://app.bcs.example/email/verify/1842/9b7f3c21e4?expires=1790985600&signature=4f1e0c9a

If you didn't create a BCS account, you can ignore this email.

We've received your ticket

Thanks for getting in touch. Our support team will review your request and reply to this address. Quote the reference if you call us.

What happens next

	We review your request An agent reads your ticket and checks your account, usually within 4 business hours.
	We reply by email Each reply comes to this address with the reference in the subject line.
	Add details any time Reply to this email with call times or screenshots. They go straight onto the ticket.

New reply on your ticket

Brian Mwangi replied to Missed callbacks on the reception queue (TK-20931).

Reply to this email to answer. Your reply is added to the ticket.

Payment received

Thanks, Amina. The hours and minutes are already in Savanna Dental Care's balance. Your receipt is below.

Total paid

KES 46,400.00

29 September 2026, 09:30 EAT

Questions about this payment? Reply to this email or write to billing@bcs.example.

Complete your demo setup

Thank you for calling the BCS demo line and asking us to build a demo AI receptionist for your business. To set it up, we need a few details. The form takes about five minutes:

	Business name, address and industry
	A short description of what you do
	Opening hours
	The number we should transfer callers to
	The products or services you offer

What happens next

Once your details are in, we will text and email you as soon as your demo is live. Then call the demo line from the phone number you used today and speak with your own AI receptionist.

This link is personal to you and expires on 2 October 2026. If you did not request a demo, you can ignore this email.

Your demo is live

Your AI receptionist demo for Savanna Dental Care is ready. It answers with the details you gave us: your hours, services and transfer number.

Call your demo Dial +254 20 765 4321 from +254 712 345 678, the number you registered with.

Chat with your demo Open the demo chat and enter access code SDC-4829, or this email address.

Your demo includes 30 minutes of calls on the demo line.