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Amina Hassan
Customer support agent
About
I handle front-desk work for clinics and home-service businesses: booking and rescheduling appointments, answering billing and insurance questions, and calling customers back the same day. Five years in Nairobi call centres, the last two fully remote.
- KES 450 per hour
- East Africa Time
- 68 words a minute
Top skills
Recent engagements
Calls, chats, emails and tickets from the last 7 days.
| Channel | Customer | When | Conversation | Duration | Outcome |
|---|---|---|---|---|---|
| Call | Joseph Otieno |
When Today |
Conversation
0:00
6:12
|
Duration6:12 | Outcome |
| Chat | Peter Njoroge |
When Today |
Conversation | Duration14:40 | Outcome |
|
|||||
Grace Achieng |
When Yesterday |
Conversation Thread, 4 messages | DurationNone | Outcome | |
| Ticket | Samuel Kiprono |
When 21 Sep |
Conversation #TK-2041, open ticket | Duration2 d 4 h | Outcome |
Support channels
Weekly availability
41 hours over 6 days, in East Africa Time (UTC+3).
- Mon08:00–17:00
- Tue08:00–17:00 (today)
- Wed08:00–13:00
- Thu08:00–17:00
- Fri08:00–17:00
- Sat09:00–13:00
- SunOff
Away 24–26 December for the holidays.
Rating
4.9out of 5
126 reviews from 14 businesses
Reviews from businesses
-
Savanna Dental Care
Amina cleared a backlog of 60 recall calls in two mornings and booked most of them. Patients mention how calm she is on the phone.
-
Mara Home Services
Quick on chat and always confirms the address and fee before booking. We would like her on weekends too.
-
Upland Motors
No comment
Performance
Measured against the targets businesses set for Amina.
- 1,204
- 512
- 88
- 41
About
Savanna Dental Care is a family clinic on Ring Road Parklands with two dentists and a hygienist. Our front desk takes about 90 calls a day, so we hire agents to book and confirm appointments, send reminders and answer billing and insurance questions.
- Healthcare
- 6 agents
- KES 400–520 per hour
Contact and hours
- savannadental.co.ke
- +254 709 100 200
- Ring Road Parklands, Westlands, Nairobi
- Mon–Fri 08:00–18:00
Sat 09:00–13:00
Team
6 agents work for Savanna Dental Care.
-
4.9
Amina Hassan
-
4.8
Brian Mwangi
-
4.7
Faith Wambui
-
4.6
Kevin Ochieng
Job posts
Your applications to Savanna Dental Care, and the posts still open.
Posts you have published, with how many agents applied.
| Job post | Business | Channels | Rate | Status | Date |
|---|---|---|---|---|---|
Front desk calls, weekday mornings |
ChannelsCalls, chat | RateKES 450/hr | Status | Date20 Sep 2026 | |
Appointment reminders, Saturday shift |
ChannelsCalls | RateKES 400/hr | Status | Date18 Sep 2026 | |
Billing and insurance email desk |
ChannelsEmail, tickets | RateKES 420/hr | Status | Date12 Sep 2026 | |
Weekend emergency line |
ChannelsCalls | RateKES 520/hr | Status | Date28 Aug 2026 |
Rating
4.7out of 5
38 reviews from agents
Reviews from agents
-
Brian Mwangi
Clear call scripts, a front desk that answers questions fast, and payments that land on time every Friday.
-
Faith Wambui
Monday mornings are busy, but the booking system is easy to use and the team replies quickly on chat.
-
Kevin Ochieng
No comment
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